Data Deletion

How to request deletion

By email: write to privacy@nextia-ai.com with the subject “Data Deletion Request”. Include the email address and/or phone number you used with us so we can find your records.

By WhatsApp: send “Delete my data” to +1 263 566 6531 from the number you used to contact us.

You do not need to give a reason, and there is no charge.

Nextia Learning account: you can delete it yourself at any time. Sign in at learning.nextia-ai.com, open your profile page, and select “Delete my account”. This takes effect immediately and removes your account, learning records, profile, feedback, certificates and reviews. You can also download a copy of your data there first.

What happens next

• We acknowledge your request within 5 business days.
• We may ask you to confirm your identity, so that no one can delete — or obtain — someone else’s information.
• We complete the request within 30 days and confirm in writing what we deleted and what, if anything, we must keep.

What we delete

Your inquiry and intake answers, uploaded files such as résumés, booking history, notes, the log of messages we sent you, and our copies of your email and WhatsApp conversations. Where full deletion is not technically possible, we anonymize the information so it can no longer identify you.

Deleting a WhatsApp chat on your phone does not delete our copy, and deleting ours does not delete yours — the request has to come to us.

What we may have to keep

Payment, invoice and accounting records must be kept for six years after the end of the tax year they relate to under Canadian and Québec tax law. We keep only what that obligation requires, use it for nothing else, and delete it when the period ends. We may also keep information needed to resolve an open dispute or to prevent fraud, for as long as that need lasts.

Service providers

We delete or ask for deletion of your information in the systems of the providers listed in our Privacy Policy. Stripe and Meta keep some records under their own legal obligations; to exercise your rights with them directly, see their own privacy policies.

Our products

If you have a Nextia Learning account, you can download your data or delete the account yourself on your profile page, as its privacy policy explains.

If you have an account with NextiaTax or NextiaDriveOps, use the deletion option or privacy contact in that product. A request sent here covers the information Nextia Intelligence holds as described in our Privacy Policy, and we will forward a product request for you if you send it here by mistake.