Payments, Cancellation & Refund Policy

Individual sessions

Applies to one-on-one sessions — such as a personalised AI transition roadmap or AI interview readiness — booked through app.nextia-ai.com and paid by card through Stripe.

Rescheduling — free with 24 hours’ notice. You may reschedule at no cost by contacting us at least 24 hours before your session starts. One reschedule per booking is included, subject to available time slots. Reply to your confirmation email, or message us on WhatsApp at +1 263 566 6531.

Cancelling more than 24 hours before your session: you receive a refund of the amount paid, less the payment-processing fee charged by Stripe (currently about 2.9% + CA$0.30 for most Canadian cards). Stripe keeps that fee when a payment is refunded, so we cannot return it.

Cancelling less than 24 hours before, or not attending: the booking is non-refundable, because the slot was reserved for you. At our discretion, we may credit the amount toward a rescheduled session.

Late arrival: sessions end at the scheduled time. Arriving more than 15 minutes late without notice may be treated as not attending.

Team training and workshops

Unless your quote says otherwise:

• Reschedule or cancel at no cost with at least 10 business days’ notice.
• With 3 to 9 business days’ notice, 50% of the fee is payable.
• With less than 3 business days’ notice, the full fee is payable; we will offer a new date within the following 90 days at no extra charge.

Consulting and development engagements

Applies to fixed-fee assessments, phased builds and retainers. The payment terms are set out in our Terms of Service and your SOW.

• Before a phase starts: if you cancel with at least 10 business days’ notice, the deposit is refunded in full. With less notice, we may keep up to 10% of the phase fee to cover reserved capacity.
• After a phase starts: you pay for work performed up to the end of the 14-day notice period, measured against the phase plan, plus third-party commitments we cannot cancel. Anything you prepaid beyond that is refunded.
• Retainers: cancel with 30 days’ notice. Months already started are not refunded. Unused hours do not carry over unless your SOW says so.
• Defects in a deliverable are remedied under our warranty — corrected and redelivered — rather than refunded.
• Third-party costs we have already paid on your behalf, such as licences or cloud usage, are not refundable by us; we will help you seek a refund from the provider where one is available.

If we cancel or cannot deliver

If we cancel a session or training, or it cannot take place or is materially interrupted because of a problem on our side (connectivity, platform or scheduling error), you choose between a free rescheduled session and a full refund, including processing fees.

If we end an engagement for convenience, you pay only for accepted work and work in progress up to the end date, and we refund the rest.

How refunds are paid

Card payments are refunded to the original card through Stripe, typically within 5 to 10 business days depending on your bank. Invoice payments are refunded by bank transfer or Interac e-Transfer within 10 business days of approval. We will never ask for your card details to process a refund.

Consumer rights

This policy does not limit any right you have as a consumer under the Québec Consumer Protection Act or other law that cannot be waived.

Questions and disputes

If something did not go as expected, write to billing@nextia-ai.com or message us on WhatsApp first — we resolve almost everything quickly and fairly, and filing a card dispute before contacting us delays resolution for everyone.

We may, at our discretion, offer a more generous remedy than this policy in a particular case; doing so does not change the policy for other bookings.